Introduction

WA Hotel in Jeddah is a premier luxury destination known for its elegant accommodations, world-class amenities, and exceptional service. Nestled in the heart of the city, the hotel offers guests an unparalleled experience with its variety of facilities and diverse dining options. WA hotel collaborated with Raya IS team to embark on an unmatched digital transformation experience where RayaIS team presented a comprehensive solution utilizing Oracle Hospitality Opera Software, complemented by Oracle Food & Beverage Simphony Restaurant Technology. This implementation optimized and integrated property management, restaurant management, financial management, and inventory management operations into a seamless, unified cycle powered by Oracle Cloud Solutions. Additionally, the team enabled seamless integration with the latest hotel technologies, including in-house solutions and external integrations with the ZATCA tax portal and the National Tourism Monitoring Platform in Saudi Arabia.

Trusting Oracle Hospitality and Food & Beverage Cloud Solutions along with RIS support, the hotel now grants its visitors a world-class guest experience while maintaining optimal operational control, minimizing costs, and eliminating the overhead of maintaining its technology assets.

Business Challenges

WA Hotel faced several interconnected challenges. Adhering to the planned go-live date during holidays required precise scheduling. Delivering a full-scope implementation at a competitive price necessitated efficient resource management. Controlling downtime during the transition from the legacy system to the modernized system was crucial. Training staff at all levels to effectively use the new system required extensive training and support. Additionally, ensuring the solutions were scalable for future technology investments was essential. Overcoming these challenges was vital for optimizing operations, enhancing guest experiences, and ensuring long-term technological efficiency.

With Oracle Hospitality Cloud Solutions and RIS support, the hotel can now deliver a world-class guest experience while maintaining optimal control over operations, minimizing costs, and eliminating the overhead associated with maintaining their technology assets.

Why WA Hotels selected Oracle

WA Hotel selected Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology for their comprehensive and integrated solutions that perfectly matched the hotel’s operational needs. Oracle’s reputation for robust, scalable, and innovative cloud solutions made it the ideal choice. The decision to implement Oracle Hospitality solutions was driven by their superior capabilities compared to other systems, offering the scalability and flexibility required to support WA Hotel’s operational goals. This move ensured streamlined and efficient management of property, restaurant, financial, and inventory operations, enhancing guest experience and optimizing operational control while minimizing costs and maintenance overheads.

Proposed Solution by Raya

RayaIS proposed a comprehensive solution utilizing Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology to address the needs of WA Hotel. The implementation was executed in three phases:

• The first phase focused on optimizing and integrating Property Management, Restaurant Management, Financial Management, and Inventory Management operations into a seamless unified cycle powered by Oracle Cloud Solutions.
• The second phase enhanced operational efficiency with the latest hotel technologies, including in-house solutions and external integrations with the ZATCA tax portal and the National Tourism Monitoring Platform in Saudi Arabia.
• The final phase aimed at providing ongoing support and training for hotel staff at all levels to maximize the use of the implemented solutions, ensuring future technology investments are accounted for. Key components of the implementation included a detailed analysis, tailored solution design, comprehensive training, and user acceptance testing.

Business Results

The implementation of Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology at WA Hotel has delivered notable business results. Real-time insights from consolidated reports have enhanced decision-making, while streamlined processes and best practices have reduced operational costs. The unified system has improved data sharing and collaboration across departments, boosting efficiency and ensuring consistency. Enhanced user experience and training have led to higher adoption rates, better data integrity, and lowered operational risks. Additionally, integrated systems and uniform processes have decreased management and operational costs, demonstrating a commitment to delivering world-class guest experiences with optimal operational control and cost efficiency.

Raya’s Added Value

RIS is one of the leading companies specialized in Oracle solution implementation. We boast extensive experience across various sectors and are equipped with a team of highly qualified resources, many of whom hold Oracle certifications.

RIS was fully responsible of the implementation starting from the inception Milestone till the transition Milestone (Conduct Analysis and Data Gathering sessions prepare the Solution Design , Train the Business users and Support in the UAT and fix the issues raised from the UAT , and finally Deploy the solution on the production instance.