Introduction

Abdulrahman Al Gosaibi Co., a major healthcare organization, faced challenges related to data quality and change management. These issues affected operational efficiency and decision-making. To address these challenges, the organization partnered with Oracle fusion to implement solutions focused on improving data accuracy, streamlining processes, and supporting effective change management, ensuring continued excellence in healthcare delivery.

Business Challenges

Abdulrahman Al Gosaibi Co. faced significant challenges in managing data quality and navigating change within its operations. Inconsistent and fragmented data across systems hindered accurate reporting, decision-making, and operational efficiency. The lack of a centralized platform for managing critical business functions led to duplication of effort and delays in obtaining actionable insights.

Additionally, the organization grappled with substantial change management hurdles, as transitioning from legacy systems to a modern, cloud-based solution required aligning processes, breaking down departmental silos, and equipping teams with the skills and tools needed to adapt to the new platform. These challenges highlighted the need for a comprehensive, integrated solution to drive operational excellence and support the company’s growth objectives.

Why Abdulrahman Al Gosaibi Co. selected Oracle

Abdulrahman Al Gosaibi Co. chose Oracle Fusion Cloud Applications to overcome challenges in managing fragmented systems and data inconsistencies. Oracle’s comprehensive, integrated solutions offered a centralized platform capable of addressing the company’s operational needs across healthcare, supply chain, and customer management. Its scalability, advanced analytics capabilities, and robust field service modules aligned perfectly with the company’s goals to enhance operational efficiency and improve service delivery.

Proposed Solution by Raya

Raya International Services (RIS) implemented a structured approach, starting with a clear project vision and phased deliverables. During inception, RIS gathered business requirements and presented Oracle’s process models, followed by a prototype review in CRP sessions to ensure alignment with the company’s needs. Custom components were developed, and training with UAT ensured readiness before a smooth go-live.

The solution leveraged Oracle Fusion SaaS applications to fulfill the customer needs:

1. Oracle ERP Finance: Improved financial visibility and decision-making
2. Oracle SCM: Enhanced inventory control and supply chain efficiency
3. Oracle CX: Optimized customer service and satisfaction
4. Oracle HCM: Automated HR processes, including payroll and talent management
5. Oracle Field Service: Improved maintenance planning and asset performance

This comprehensive solution streamlined operations and positioned Abdulrahman Al Gosaibi Co. for sustained growth.

Business Outcomes

The implementation of Oracle Fusion led to significant business results for Abdulrahman Al Gosaibi Co. Unified systems and automated processes streamlined operations across all functional areas, enhancing overall efficiency. Advanced analytics provided improved data insights, enabling better decision-making and more proactive management. The company saw optimization in its supply chain, with greater visibility and improved inventory control reducing lead times and boosting service reliability. Real-time insights and streamlined processes contributed to higher customer satisfaction and an improved customer experience. Finally, the new platform laid a strong, scalable foundation for future growth and innovation, positioning the company for long-term success.

Raya’s Added Value

RIS is one of the leading companies specializing Oracle solution implementation. We boast extensive experience across various sectors and are equipped with a team of highly qualified resources, many of whom hold Oracle certifications.

RIS was fully responsible on the implementation starting from the inception Milestone till the transition Milestone ( Conduct Analysis and Data Gathering sessions prepare the Solution Design , Train the Business users and Support in the UAT and fix the issues raised from the UAT , and finally Deploy the solution on the production instance.