ATM & Self Services Solutions

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Introduction

Consumer expectations have evolved. Has your organization kept up with the pace of change?

Raya IT SST ATM is a platinum partner of Diebold Nixdorf. RayaIT is one of the largest service providers in the region with a strong ATM outsourced services portfolio and value-added solutions and services in Egypt. Raya’s highly trained, certified and skilled Engineers & technicians support all ATMs traditional and new solutions & services, using the latest technology tools and powerful quality system to provide the highest service level to the customers. As an exclusive partner for Diebold Nixdorf in Egypt, RAYA services team provides all traditional and complementary multivendor ATM solutions & services and has become one of the largest providers of ATM maintenance services, ATM Outsourcing services & value-added solutions and services in Egypt.

Solutions
Components

Diebold Nixdorf Software
Solutions (DN Vynamic):

Diebold Nixdorf Vynamic is a solution that connects the microcosm of a single consumer’s personal experience to the dynamic global payments ecosystem through seamless transactions, intuitive and personalized interactions.

The solution includes:
  • ynamic Connection Points:

    World-leading Self Service application Software.

  • Vynamic Transaction Engine:

    Automation tools for Connected Commerce and OmniChannels.

  • Vynamic Engagement:

    Personalization and Customization Solution.

  • Vynamic Security:

    Secure Endpoints, connectivity and Transactions.

  • Vynamic Operations:

    End-To-End Support for your Network.

Diebold Nixdorf
Hardware Solutions

Diebold Nixdorf offers the industry’s most comprehensive suite of self-service options to energize your organization for the digital era.
DN teller automation solutions enable 90% of transactions to be automated, delivering faster and more convenient transactions at the branch. This frees tellers to focus more on developing relationships and selling financial products.

CS Series
  • Cash Dispensers.
  • Cash Recycler.
  • Intelligent Deposit.
  • Teller Automation.
DN Series

DN Series provides the ability to grow with your strategy and deliver the most integrated functionality in the smallest, most secure footprint.

  • The Automated Teller Machines of Diebold Nixdorf impress with outstanding performance, attractive design and highest security standards.
  • DN comprehensive portfolio includes systems for every deployment scenario and customer preference. With 15/17/19” monitors, softkey, dual- touch or Multi-touch and touch operation, illuminated card slot and customer guidance our mono- and multifunctional systems, for indoor and outdoor installations, guarantee maximum satisfaction.
Raya IT Custom
Solutions
Multi-Vendor ATM surveillance integrated solution:

ATM integrated solution is a sophisticated surveillance integrated PCI compliant solution; Raya has implemented successfully on ATMs in order to capture customer’s transaction data, monitor cash out and recording video for each ATM transaction.

  • Multi-vendor solution as it’s platform independent and can run on different ATM brand such as (Diebold Nixdorf, NCR etc..).
  • Capture customer’s transaction and recording a video during the transaction’s period.
  • The solution supports multi USB Pinhole color camera (up to 4 USB Cameras).
  • Based on a dedicated HDD installed inside ATM PC.
  • Using a special preparatory video compression algorithm.
  • The system provides a multi user access from different locations within bank’s network.
  • The authorized user can download image/video on the server to RUN the captured videos.
  • Searching for Transaction by transaction data.
  • Searching for Events by event type.
  • User can define settings of profiles and assign them to ATMs, and the system will manage to upload settings modification to ATMs automatically.

Another benefits of this solution that it can monitor ATM event generated from ATM such as open/close safe. The solution is independent and can run on different ATM brand (Diebold Nixdorf, NCR, etc.) with USB and/or IP cameras.

E-Journal
Backup

Electronic Journals (EJ) solution is a way that allows efficient retrieval of the information when researching a conflict and in order to resolve this, issue; the solution stores all retrieved EJ data in a remote accessible server and to have a backup E-journal. This solution manages, stores, and searches local data files generated from ATM transactions. It can integrate with bank’s reconciliation system completing the full cycle of settlement

Our solution supports different methods for that purpose:
  • A backup agent installed on ATM and archives the E-journal on another drive (Drive D for example) or save on external hard connected to the ATM.
  • Create a backup for the E-journal on a database server to be retrieved by a GUI portal interface.
  • Use Vynamic View backup journal entries.
Cardless
Transactions

With ATM FOREX solution foreign exchange service available 24/7 no need to branch because ATM handle all foreign exchange operations from cash deposit foreign currencies to withdrawal equivalent amount in local currency. Multi-Vendor solution is to provide the API (Application Programming Interface) of the forex service to enable any ATM vendor to integrate with its backend. Cardless Solution allow the bank to enable new kind of transactions like withdrawal and deposit into wallet ,Money Remittance, Various Types of Bill payment solutions , etc…

Raya
Added Value

  • Raya IT holds a huge team of certified /expert presales, R&D and developers engineers capable of defining customer needs and interpret them into tailored solutions that meet and exceed customer expectations.
  • Raya IT provides custom Solutions adaptive to customer change requests and are proven to work on multivendor environments.
  • Raya IT Service Center Quality System.
    • Raya IT CS Centre has been committed to Quality since Y2000
      Raya IT CS Centre achieved the first ISO Certification on Y2000, achieved
    • The ISO 9001 – 2000 Certification on Y2003 and ISO 9001 – 2008 on Y2009
    • The CS ISO Processes were written in a way to achieve both Internal & External Customer Satisfaction through maintaining the most productive, effective and efficient procedures
    • The ISO Certification is being reviewed on an annual basis
      Customer Relationship Management (CRM).

    Customer Relationship Management (CRM)
    Raya IT holds a fully automated customer service system Customer that enables:

    • Calls and Preventive Maintenance Visits recordings & follow up
    • Tracking Calls history
    • ssuing weekly, monthly and quarterly customized service review reports
    • Alerts & Escalation mails to be sent through it.
    • High Technical Expertise
    • 24×7 Call Center & On Site Services.
    • 24×7 Spare Parts & Logistics.
    • Remote Support Facility
    • Large Geographical Coverage (Cairo, Alexandria, PortSaid, Zakazik, Menofia, Damanhur, Mansoura, Kafr El Sheikh, El Fayoum, Ismailia, Menia, Assuit & Sohag, Qena, Luxor & Aswan, Sharm El Sheikh, Hurgada)

Action to be taken

(Schedule a Meeting / call)

Raya team of experts can conduct site surveys to perform Gap Analysis between existing data center infrastructure and future needs along with establishing baselines for time, cost, quality & scope.

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