Introduction

Gulf Bank of Kuwait, a prominent financial institution in the region, faced significant challenges due to fragmented HR systems, which hampered operational efficiency and data accuracy. To address these issues and modernize their HR processes, Gulf Bank of Kuwait embarked on a digital transformation journey with Raya International Services. The partnership focused on implementing Oracle Human Capital Management (HCM) to unify HR operations, enhance data management, and support the bank’s growth and scalability. Through this initiative, Gulf Bank of Kuwait aimed to streamline its HR functions, ensure accurate and efficient data handling, and position itself for future expansion and success.

Business Challenges

Gulf Bank of Kuwait faced challenges with disconnected HR systems that were inefficient and exposed to data inaccuracies while the HR processes were manual and lacked real-time analytics, which hindered decision-making and scalability. The integration of these fragmented systems into a unified, cloud-based HCM platform was essential for improving productivity, data accuracy, and future growth potential.

Why Gulf Bank of Kuwait selected Oracle

Gulf Bank of Kuwait selected Oracle Fusion SaaS applications for their comprehensive and integrated solutions that met the company’s needs. Oracle’s robust, scalable, and innovative cloud solutions made it the ideal choice. The decision to migrate to Oracle HCM cloud was driven by its superior capabilities over legacy manual systems, offering the scalability and flexibility needed to support Gulf Bank of Kuwait’s growth and innovation goals while providing cost-effective solutions in a challenging market.

Proposed Solution by Raya

RayaIS proposed a comprehensive solution utilizing Oracle Fusion SaaS products to address the needs Gulf Bank of Kuwait. The implementation was executed in three phases:

• The first phase focused on core HR functionalities, including Oracle Payroll and Absence Management, and integration with Flexcube.
• The second phase enhanced operational efficiency with Oracle Time and Labor, Oracle Learning Management, Oracle Talent Management modules and integrating with Biostar and Coursera.
• The final phase aimed at strategic workforce management, incorporating Compensation, Recruiting, and Workforce Planning modules, with integration into Datawarehouse, PACI, and SMS. Key components of the implementation included detailed analysis, tailored solution design, comprehensive training, and user acceptance testing.

Business Results

The implementation of the Oracle Fusion HCM system brought significant improvements to Gulf Bank. Real-time insights enhanced data-driven decision-making, while streamlined HR processes reduced routine task time by 40% and operational costs by 20%. Improved data accuracy and sharing across departments eliminated inefficiencies and boosted communication. The unified platform and well-defined processes increased operational efficiency and employee engagement. Enhanced customer service and integrated systems led to substantial management cost savings and overall improved performance.

Raya’s Added Value

RIS is one of the leading companies specializing Oracle solution implementation. We boast extensive experience across various sectors and are equipped with a team of highly qualified resources, many of whom hold Oracle certifications.

RIS was fully responsible on the implementation starting from the inception Milestone till the transition Milestone ( Conduct Analysis and Data Gathering sessions prepare the Solution Design , Train the Business users and Support in the UAT and fix the issues raised from the UAT , and finally Deploy the solution on the production instance.