Raya International Services- Customer Success Story

24-June-2024

Al-Mahmal Transforms Operations with Oracle Fusion SaaS

Introduction

Al-Mahmal Facilities Services Company is a leading provider of professional facilities services in Saudi Arabia. Renowned for its comprehensive range of services, Al-Mahmal caters to diverse facility management needs, ensuring optimal operational efficiency and maintenance. The company is committed to delivering high-quality services, leveraging its expertise to enhance the functionality and longevity of client facilities. With a focus on innovation and excellence, Al-Mahmal Facilities Services Company continues to set industry standards, providing tailored solutions that meet the evolving needs of its clients across various sectors.

The engagement began with a shared vision for digital transformation, aligning perfectly with the company’s strategic objectives. This alignment was crucial in securing the interest and trust of Al-Mahmal’s leadership, ultimately guiding them through the adoption process capitalizing on the benefits of integrating Oracle solutions into their operations.

Business Challenges

Al-Mahmal Facilities Services Company, a leading provider of facilities services, faced numerous operational challenges that hindered their efficiency and growth. The company struggled with a lack of deep financial visibility and analysis capabilities, which impacted their financial architecture. Their existing procure-to-pay processes were not well-suited to their business needs, leading to significant inefficiencies. Operational discrepancies were prevalent as different departments operated in silos, causing communication breakdowns and further inefficiencies. The reliance on manual, paper-based transactions slowed down operations and increased the risk of errors. Additionally, transitioning from an on-premises Oracle EBS system to a cloud-based solution required substantial change management efforts. Finally, enhancing key user skills was crucial to ensure that employees could effectively adapt to the new system.

Why Al Mahmal selected Oracle

Al-Mahmal Facilities Services Company chose Oracle Fusion SaaS products for several compelling reasons. The primary factor was Oracle’s ability to align the implementation objectives with Al-Mahmal’s vision for digital transformation. The comprehensive nature of Oracle Fusion’s integrated solutions, which include ERP Financials, ERP Project Portfolio Management (PPM), Supply Chain Management (SCM Procurement & Order Management), Human Capital Management (HCM Core & Payroll), Customer Experience (CX), and Enterprise Performance Management (EPM), provided a robust framework to address the company’s multifaceted needs. Oracle’s reputation for leading-edge technology and seamless integration capabilities offered the assurance of enhanced operational efficiency, real-time data visibility, and improved financial controls. Additionally, the emphasis on fulfilling Al-Mahmal’s future vision and the ability to include ERP enhancements in their digital transformation plan were critical in convincing the leadership team. The potential for significant cost savings, automatic upgrades, and the robust data security measures provided by Oracle Cloud further solidified their decision, ensuring a scalable and stable environment for their operations.

Proposed Solution by Raya

RayaIS proposed a comprehensive solution utilizing Oracle Fusion SaaS products to address Al-Mahmal’s needs. The implementation included:

  1. Oracle ERP Financials: To restructure financial architecture for better visibility and analysis.
  2. Oracle ERP Project Portfolio Management (PPM): To streamline project management and billing cycles.
  3. Oracle Supply Chain Management (SCM Procurement & Order Management): To enhance the procure-to-pay cycle.
  4. Oracle Human Capital Management (HCM Core & Payroll): To automate employee self-service, work structure, and payroll processes.
  5. Enterprise Performance Management (EPM): To enhance planning and budgeting cycles.
  6. Raya Verticals: Custom solutions tailored to Al-Mahmal’s specific business needs.

Business Results

Al Mahmal adoption for Oracle Fusion SaaS solutions brought significant improvements to the leading entity:

  • Real-Time Insights: Improved business insight from real-time information generated by reports.
  • Cost Reduction: Lower operational costs through streamlined business processes and best practices.
  • Enhanced Collaboration: Improved collaboration from users sharing data across departments.
  • Increased Efficiency: user experience and well-defined processes boosted operational efficiency.
  • Consistent Infrastructure: Unifying business activities provided a cohesive look and feel.
  • Higher User Adoption: Improved user experience and skills enhancement led to higher adoption rates.
  • Reduced Risk: Better data integrity and financial controls lowered operational risks.
  • Management Cost Savings: Integrated systems and uniform processes decreased management and operational costs.

Raya’s Added Value

Raya, a leading company in Oracle solution implementation, brought extensive experience and highly qualified resources to the project. Their responsibility spanned from the inception milestone to the transition milestone, including analysis, solution design, training, UAT support, and production deployment. Raya’s expertise ensured a successful go-live and enhanced operational efficiency for Al-Mahmal Facilities Services Company.

By integrating Oracle Fusion SaaS products, Al-Mahmal Facilities Services Company now enjoys streamlined operations, improved financial visibility, and enhanced collaboration across all departments, positioning them for continued success and growth in the professional services industry.