Introduction

WA Hotel in Jeddah is a medium size luxury hotel that contains a variety of facilities and restaurants. RIS team presented an end to end solution using Oracle Hospitality Opera Software and Complemented by Oracle Food & Beverage Simphony Restaurant Technology. The implementation optimized and integrated Property Management, Restaurant Management, Financial Management and Inventory Management operations in the hotel as a seamless unified operation cycle powered by Oracle Cloud Solutions. Additionally, the team implemented seamless integration with the latest hotel technologies including in house solutions, as well as external integrations with ZATCA tax portal and the National Tourism Monitoring Platform in Saudi Arabia. The hotel is able to rely on Oracle Hospitality Cloud Solutions and RIS Support to deliver world class guest experience while maintaining optimum control over operations, minimizing costs and eliminating overhead for maintaining their technology assets.

Business Challenges

WA Hotel in Jeddah faced several challenges during their implementation project. Adhering to the planned go-live date during Eid Al Fitr required precise scheduling. Delivering a full scope implementation at a competitive price demanded efficient resource management. Training staff at all levels to utilize the new system effectively required extensive training and support. Additionally, the solutions needed to be scalable for future technology investments. Overcoming these challenges was essential for optimizing operations, enhancing guest experiences, and ensuring long-term technological efficiency.

Why WA Hotels selected Oracle

WA Hotel in Jeddah selected Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology for their comprehensive and integrated solutions that perfectly matched the hotel’s operational needs. Oracle’s reputation for robust, scalable, and innovative cloud solutions made it the ideal choice. The decision to implement Oracle Hospitality solutions was driven by their superior capabilities compared to other systems, offering the scalability and flexibility required to support WA Hotel’s operational goals. This move ensured streamlined and efficient management of property, restaurant, financial, and inventory operations, enhancing guest experience and optimizing operational control while minimizing costs and maintenance overheads.

Proposed Solution by Raya

Raya International Services (RIS) proposed a comprehensive solution utilizing Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology to address the needs of WA Hotel in Jeddah. The implementation was executed in three phases:

• The first phase focused on optimizing and integrating Property Management, Restaurant Management, Financial Management, and Inventory Management operations into a seamless unified cycle powered by Oracle Cloud Solutions.
• The second phase enhanced operational efficiency with the latest hotel technologies, including in-house solutions and external integrations with the ZATCA tax portal and the National Tourism Monitoring Platform in Saudi Arabia.

• The final phase aimed at providing ongoing support and training for hotel staff at all levels to maximize the use of the implemented solutions, ensuring future technology investments are accounted for. Key components of the implementation in

Business Outcomes

The implementation of Oracle Hospitality Opera Software and Oracle Food & Beverage Simphony Restaurant Technology at WA Hotel in Jeddah has delivered notable business results. Real-time insights from consolidated reports have enhanced decision-making, while streamlined processes and best practices have reduced operational costs. The unified system has improved data sharing and collaboration across departments, boosting efficiency and ensuring consistency. Enhanced user experience and training have led to higher adoption rates, better data integrity, and lowered operational risks. Additionally, integrated systems and uniform processes have decreased management and operational costs, demonstrating a commitment to delivering world-class guest experiences with optimal operational control and cost efficiency.

Raya’s Added Value

RIS is one of the leading companies specializing Oracle solution implementation. We boast extensive experience across various sectors and are equipped with a team of highly qualified resources, many of whom hold Oracle certifications.

RIS was fully responsible on the implementation starting from the inception Milestone till the transition Milestone  ( Conduct Analysis and Data Gathering sessions prepare the Solution Design , Train the Business users and Support in the UAT and fix the issues raised from the UAT , and finally Deploy the solution on the production instance.