ISO 9001:2008

ISO 9001:2000 is the International Standard for Quality Management Systems.

It provides us with a comprehensive set of principles that ensure a common sense approach to the management of our programs and to ensure consistently quality throughout the organization as a whole.

Applying the ISO 9001 standards effectively help us reduce operating costs, thereby ensuring efficient costing for your organization, through continuous improvement of internal processes.

It allows us to ensure effective communication across all levels of management and company stakeholder and ensure legal and operational compliance. Therefore, improving risk management for all our services.

 

iso 9001

ISO 9001:2000

RAYA IT’s Multi-vendor Customer Service Centre (CSC), awarded the ISO 9001:2000 certification for quality, ranks amongst the largest of its kind in the Middle East and North Africa region, and uses up to date technologies to deliver a superior service

 

 

ISO 27001:

ISO 27001 is a global information security management standard. We have applied it to our organization to establish and improve our information security management systems and processes and apply to all departments and levels of the company.

Benefits of this certification for our customers are that we deliver established and certified practices for ensuring information security.

The key benefits of ISO 27001 are varied some of which are; ensuring a set of security standards that are based on global benchmarks, acts as an extension of our implemented quality system to include security standards.  Additionally, it provides measurements on identifying and managing risks to key information and systems assets. Thus, allowing independent review and assurance on our information security practices

ITIL:

At Raya, we have adopted the Information Technology Infrastructure Library (ITIL) to provide our customers with a practical, straightforward structure for identifying, planning, delivering and supporting IT services to the business.

We have implemented the baseline of the ITIL framework form which we measure and improve all our IT related activities and processes used by our organization to allow for seamless integration of all procedures.

Adopting ITIL has offered Raya and its customers a wide range of benefits that includes delivery of an improved IT service, reduced costs and improved productivity, which in turn provides improved incident response.